1. What this covers
This policy explains how LaundroLink handles personal data for customers, partners, riders, and website visitors. If you use our app or site, this policy applies to you.
2. Data we collect
Depending on how you use LaundroLink, we may collect:
- Identity and contact details (name, phone, email, address)
- Account and KYC information for partners and riders
- Order, payment, and delivery details
- Device, app, and usage data needed to run and secure the service
- Messages you send to support
3. How we use data
We use personal data to:
- Create and manage accounts
- Match orders with partners and riders
- Process payments and settlements
- Provide support and resolve disputes
- Improve safety, fraud prevention, and product quality
- Send service updates and, where allowed, marketing
4. Sharing
We share data with partners and riders only as needed to fulfil an order. We may also share data with payment providers, infrastructure vendors, and authorities when required by law. We do not sell your personal data.
5. Retention
We keep personal data only as long as needed for the purposes above, including legal, accounting, and dispute-resolution needs. When it is no longer required, we delete or anonymise it where practical.
6. Security
We use technical and organisational measures appropriate to the risk. No system is perfectly secure, please protect your login details and tell us if you suspect unauthorised access.
7. Your choices
You can ask to access, correct, or delete certain personal data, or object to some processing, by contacting us. Marketing preferences can be updated in the app or by emailing support.
8. Contact
Privacy questions: support@laundrolinkapp.com or info@laundrolinkapp.com.
Postal address: 13b Abdul Rahmon Oseni Street, Ocean Breeze Estate, Ologolo Lekki, Lagos, Nigeria.